Wood Residential Services
  • 08-Sep-2017 to 08-Oct-2017 (EST)
  • Alta Midtown Phoenix
  • Phoenix, AZ, USA
  • Full Time

Yes


Wood Residential Services, a division of the largest Real Estate developer in the nation, has an immediate opening for an Assistant Maintenance Director for one of its large, beautiful apartment communities in the Phoenix area.

At Wood Residential Services, being an Assistant Maintenance Director is a combination of hands-on maintenance and customer service. While you enjoy the hands-on work of replacing dishwashers or repairing damaged carpets, it's your customer service skills that set your performance apart. Your maintenance, construction or general labor background gives you the skills to handle any maintenance task, while your customer service skills ensure Wood Residential Services residents are satisfied and that their homes are in working order.

In this general labor maintenance role, you bring not only your customer service skills, but an attention to detail and the ability to recognize problems before they happen. As a Service Professional, you understand that it is a resident's home. Not only do you fix the problem, you pride yourself on your interaction with the resident, taking the time to understand and listen to their concerns.

DUTIES

One minute it could be a hot water heater that needs replacing, the next a carpet or a project in the community center, but being a maintenance professional at Wood Residential Services has you moving from one task to another, juggling and adapting to the situation to find a solution that works. You enjoy the variety of tasks and the interaction with the residents and fellow team members.

As a Wood Residential Services Assistant Maintenance Director, you are responsible for the appearance and working order of the complex including structures, facilities & systems in individual apartments, exterior and common areas. As an experienced professional you will:

  • Punching new units delivered from construction
  • Provide technical and project direction to your maintenance team
  • Follow up on customer service issues to ensure resolution
  • Work directly with residents and team members to diagnose, assess and repair maintenance needs.

QUALIFICATIONS

In addition to your technical experience with construction, electrical, HVAC and mechanical systems and their maintenance and repair, you have a proven customer service and leadership skills. While you know your way around hand tools and power tools, you have demonstrated experience including:

  • HVAC certified; CPO License Preferred
  • Excellent communication skills demonstrating verbal and written expression, active listening and ability to interact with residents and team members
  • Ability to lead others in delivering outstanding customer service
  • Proven knowledge and application of pertinent codes, laws and regulations
  • Experience operating computer systems for property operations, finance and service tickets
  • Willingness to work on call (rotating pager) and non-traditional hours including nights, weekends and holidays
  • Ability to move heavy equipment and machinery

BENEFITS

It's a great place to work! Wood Residential Services offers financial incentives based upon performance. In addition, we provide a salary and benefits package which includes a 401k, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, paid sick time, paid company holidays, job training programs, and paid vacations.

Wood Residential Services is an equal opportunity employer.

Wood Residential Services
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